Customer Service:

When will my item be delivered?

Tp24 takes pride in its safe and speedy delivery as it is of utmost importance that your order reaches the required destination as soon as possible.

All purchases from our web site incur a delivery charge of £5.00 (ex. VAT).

UK Mainland

Includes all UK mainland postcodes

• Fed-Ex - £5.00(ex. VAT)(all other orders)
  Service: Days
  Delivery Schedule: Mon-Fri (excluding public holidays)
  Delivery Estimate: Normally Next Working Day

Republic of Ireland (EIRE)

Includes all Republic of Ireland and Northern Ireland and NON UK Mainland

• Fed-Ex - £5.00(ex. VAT)(all other orders)
  Service: 2 Days
  Delivery Schedule: Mon-Fri (excluding public holidays)
  Delivery Estimate: Normally Next Working Day 

How will the products be packaged?

Any products that you order from us will be packaged in high quality cardboard cartons, all packed by hand to ensure that items reach you in perfect condition.]

Timed Deliveries incur additional charges

How much does delivery cost?

All purchases from our web site incur a delivery charge of £5.00(ex. VAT).

 Tp24 use major nationwide carriers allowing us to track orders and have items delivered within 2-3 days or if urgent 24 hours (feasibility of delivery and stock permitting)

 All delivery dates are approximate only and delivery will be arranged as soon as practicable

Out of Stock items at the time of dispatch will be delivered as soon as made available

How can I track my order?

Simply call up tp24 directly and we are able to view the status of any outstanding deliveries as well as finding out there current location. Just make sure to have your order details on standby

My order has arrived but there's a problem. Can you help me?

Faulty goods can be returned to us at no cost to yourself. Please contact us via telephone or email to arrange collection of the faulty products.

Tp24 offer full technical back-up service on all of our products, it’s all just a phone call away. Our excellent and efficient service puts you through to our own U.K based in-house team of experienced, trained and knowledgeable staff members who are here to help 

Cancellation & Returns

If you have ordered goods you are entitled to a full refund if you change your mind within 14 days of receiving the products.  Please contact us via telephone or email to arrange this.

You will be responsible for the cost of returning the goods to us, and the products must be returned to us complete with its original packaging. You are responsible for ensuring the safe delivery of the returned products; we recommend that you use an insured delivery

Item availability

See below for an explanation of the terms on our product detail pages that refer to stock availability.

In Stock: The item is available; we expect to prepare it for dispatch within a few hours to a few days.

Temporarily Out of Stock: this item is currently not in stock but it is available for ordering. If you place an order the item will be delivered as soon as made available

Currently Unavailable: This item is currently not available for ordering, and we don't know when or if this item will be in stock again.

Security & Privacy

Here at tp24 we are 100 per cent committed to protecting your security and privacy.

We know that when you shop online, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure

Tp24’s complete commitment to customer service means we'll make sure you, and only you, can access your account or view your financial details.  

For further information please visit our full terms & conditions for details